Privacy Policy

Overview

Coco's Feel Good Food Meal Prep ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have regarding your information. By using our website and subscription services, you agree to the practices described in this policy.

Data Collection & Fulfillment

We collect the minimum personal information necessary to operate our weekly meal subscription service:

• Name & Email: Used for account identification, order confirmations, and transactional communication.
• Physical Delivery Address: Collected strictly for kitchen routing and local delivery logistics. This information is shared with our delivery operations team solely for the purpose of fulfilling your weekly orders.
• Phone Number: Required for all orders to enable delivery coordination and time-sensitive communication regarding your meals.

We do not collect data that is unnecessary for the operation of our service. Your logistical data is retained only for as long as needed to fulfill deliveries and maintain your subscription.

Zero-Trust Financial Processing

All payment information is tokenized and securely processed through Stripe, our certified payment infrastructure provider. We operate under a strict zero-retention model:

• No Raw Card Storage: We never store full credit card numbers, CVV codes, or raw payment credentials on our servers. All sensitive card data is captured directly by Stripe's PCI-compliant tokenization framework.
• Vaulted References Only: Our system retains only the minimal payment metadata required to identify your saved payment method — card brand, last four digits, and expiration date. These references are used exclusively for authorized off-session subscription renewals and one-click add-on purchases that you initiate through your dashboard.
• Off-Session Authorization: When you add extra items to your weekly order, we charge your vaulted card through Stripe's secure, off-session payment infrastructure. You authorize this when you subscribe. If your bank requires additional verification, you will be prompted to complete authentication before any charge is finalized.

Third-Party Synchronization

We engage select third-party vendors strictly for operational execution. Each vendor is limited to the data necessary to perform its designated function:

• Stripe: Handles all financial clearing, payment tokenization, subscription billing, and secure card vaulting. Stripe receives your payment data directly — it never passes through our servers.
• MailerLite: Used for transactional order confirmations and optional marketing communications. We sync your name and email address to ensure you receive order updates and menu announcements.

We do not sell, rent, or share your personal data with any third party for marketing or advertising purposes. Our vendor relationships are governed by strict data-processing agreements that prohibit unauthorized use of your information.

User Control & Deletion

You have full control over your account data through self-serve tools available in your dashboard:

• Update Logistical Data: Modify your delivery address, phone number, or delivery instructions at any time through the Delivery Details card on your dashboard.
• Change or Cancel Subscription: Switch plans or cancel your weekly subscription directly from your dashboard. Cancellations take effect at the end of your current billing period — you keep all meals you have already paid for.
• Request Complete Account Deletion: To permanently delete your account and all associated data, email us at cocosfeelgoodfood@gmail.com with the subject line "Account Deletion Request." We will remove your personal data from our active systems within 30 days, subject to legal record-keeping requirements. Payment history retained by Stripe is governed by Stripe's own privacy policy and financial regulations.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at cocosfeelgoodfood@gmail.com or call (681) 264-2684.